Comment from a CFO: “BI projects are always late, over budget, and hard to track and understand…if only the IT department would…”

Comment from a CIO: “My business customer is a very vocal critic of the IT team, but won’t invest five minutes trying to make it better…if only the business would…”

In BI and data warehousing organizations, there is a pattern of dissatisfied internal customers and siloed organizations. What is going on? The customer waits. “When will IT finally get their act together and deliver? Why don’t they serve me? Why don’t they understand what I want? I am the reason they exist…they don’t get it!”

One word that dominates discussions about business intelligence and data warehousing these days is “partnership.” Go to any TDWI conference or seminar and you’ll surely hear conversations revolving around this seemingly simple concept. Yet, so many organizations still endure significant difficulty in building lasting partnerships. Why?